Refund and Returns Policy
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Refund and Return Policy for KentAway.com
At KentAway.com, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your fashion product, we offer a straightforward refund and return process. Please review the following policy details:
1. Eligibility for Returns
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Items must be returned within 15 days from the date of delivery.
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Products must be unused, unworn, and in their original condition with all tags and packaging intact.
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Proof of purchase (order number or receipt) is required for all returns.
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
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Underwear, swimwear, and lingerie
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Customized or personalized items.
3. How to Initiate a Return
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Contact Us: Email our customer service team at support@kentaway.com or log in to your account to initiate a return request.
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Return Authorization: We will provide you with a Return Authorization Number (RAN) and instructions on how to proceed.
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Pack and Ship: Securely pack the item(s) in their original packaging and include the RAN. Ship the package to the address provided.
4. Return Shipping Costs
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If the return is due to a fault or error on our part, we will cover the return shipping costs.
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If the return is for any other reason, the customer is responsible for return shipping fees.
5. Refund Process
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Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed within 5-7 business days and credited to your original payment method.
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Shipping costs are non-refundable unless the return is due to a fault on our part.
6. Exchanges
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We currently do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange a replacement or refund at no additional cost to you.
8. International Returns
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Customers outside of [insert country] may be responsible for customs duties and taxes for returned items.
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Please ensure the item is marked as a return to avoid additional charges.
9. Contact Us
For any questions or concerns regarding our refund and return policy, please contact us at:
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Email: support@kentaway.com
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Phone: [91730199831]
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Address: [Kentaway Fashion ,Marwadi Lane,Near Duttmandir ,SHIRPUR.DIST.DHULE 425405]
This policy is subject to change without notice. Please check our website for the most up-to-date information.
If KentAway.com has a specific policy, I recommend visiting their website or contacting their customer service for accurate details